layer 1: the experience
the conversations became the intervention.
participants did not experience this as data collection. they experienced it as a rare chance to be fully heard. many described feeling lighter, less alone, or simply grateful that someone had held space for their story without trying to correct, debate, or fix them.
layer 2: the conditions
certain conditions kept appearing as essential to the atmosphere of trust:
- no phones
- curiosity
- vulnerability
- no judgement
- participants spoke most of the time
- anonymity reduced performance
layer 3: the insights
the intervention revealed a real unmet need for connection across identities, beliefs, and lived experiences.
people longed to be heard, understood, and seen outside the roles and narratives imposed on them.
trust did not require sameness. it emerged from presence, curiosity, and the willingness to sit with another person’s truth without trying to fix or debate it.
the research became the design. the conversations were not “data collection.” they became an experience that gave people the very thing they were describing they lacked: human closeness, recognition, and belonging.
layer 4: the next question
the method itself produced knowledge that no survey or external analysis could. what emerged was not an abstract insight but a felt, shared understanding of what it means to be human in a polarized world.
this raised a new set of questions:
- how can this be scaled to a group setting?
- can difference be used as a way to bring people together?
- what conditions must remain in place for trust to emerge?
the project is replicated in seattle, washington and evolves into masa, where the method is extended into a two-phase experience that brings strangers together across difference.